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Terms Of Use

About Us

Festival of Fun Ltd is a well known and long standing family run business with stores in both York and Scarborough.

We are not a 'warehouse company', but real 'Brick and Mortar' stores situated in North Yorkshire, UK.
Our full-time team of staff and extensive selection of stock ensures that we are always able and willing to deliver the highest level of customer service we can.


If you have any suggestions or comments we would be delighted to hear from you, please email us at sales@festivaloffun.com.

VAT Number: 721 3410 84
Company Number: 7203787

Registered Office Address:
Festival of Fun Ltd.
Twickerwick,
Malton Road
Leavening.
North Yorkshire
YO17 9SW



Making A Purchase On-line

Making a purchase could not be easier! Simply browse through our stock and click "add to basket" on any items that you wish to buy. Once you have made all your selections click on 'Check Out' and you will be asked for the details we need to be able to process your order.

Festival of Fun Ltd reserves the right to refuse any order at our discretion. The customer will be informed by email when this occurs.

All prices on this site include the correct amount of VAT where appropriate.

Sale items % off values are based on RRP prices.


The cost of shipping is not included in the cost of the items, please check the postage tab for more details.

We always do our best to keep all items in stock, but as we are not a warehouse company items can occasionally go out of stock without warning.

If items you have ordered are not available we will usually email you offering options and alternatives, so please be sure to check your emails periodically.

Please be aware that many of the products sold by Festival of Fun Ltd come with small pieces and parts unsuitable for younger children. These pieces may constitute a choking hazard and we would ask all of our customers to take care with these products.


Making A Purchase Via Telephone

We still accept orders by phone for those who do not have Paypal accounts. Call us on 01723 379222 to submit your order.

You will need a list of the things you would like, a valid debit/credit card and your phone number so that we can get back in touch if there are any problems.

Please note, that we do not stock all items in both stores and that prices may vary from those shown online. Please check stock availability in store to avoid disappointment.



Payment

We accept online payment via Paypal and by credit/debit card via Nochex.

PAYING BY PAYPAL:
Paying by Paypal couldn't be easier. Simply click on the 'Pay by Paypal' button at the bottom of the page after entering your address/postage details and you will be taken to the Paypal payment screen. Follow the instructions to complete payment and submit your order!

PAYING BY CREDIT/DEBIT CARD:
Paying by Credit/Debit Card is just as easy! Once you have entered your address/postage details click on the Blue 'Pay Now!' button at the bottom of the page. Select the payment card type you intend to use and fill out the details as instructed. Make sure to tick the box confirming terms and conditions (you can click on the link to see them) and click 'Make Payment' to confirm and complete your order! 

We can also take card details over the phone if you are having problems navigating our website. Give us a call and place your order by phone if you wish to pay directly by this method.

PAYING BY CHEQUE:
Although we do not offer the service online you can also pay by Cheque if you are a UK customer. You will need to confirm your order with us by phone in this case. To pay by Cheque please make sure the amount is correct and in GBP only, made payable to "Festival of Fun Ltd". Don't forget to include all relevant order information so we know what the cheque is for!
You can send the Cheque to our Scarborough Store: Festival of Fun, 81 Eastborough, Scarborough, North Yorkshire, YO11 1NH, UNITED KINGDOM.

Please note that if you are paying by Cheque goods will NOT be dispatched until your cheque has cleared, this may take up to 5 WORKING DAYS after it has been received and banked!

STANDING ORDERS, ETC:
I'm afraid that we cannot offer standing orders or similar services. All items brought from Festival of Fun must be paid for up front. Only after we receive full payment will we dispatch goods.


Shipping

Festival of Fun Ltd handles orders from the UK, EU and other selected countries. If you would like to purchase from our site and your country is not currently included in our list of shipping destinations please email and ask for us to add it for you.

UK Customers

Spend over £10 to receive FREE Royal Mail 48 delivery to anywhere in the UK. Orders under £10 is just £1.99 for UK customers.

All UK shipping is done using Royal Mail's 2nd Class Standard Service (also known as 'Royal Mail 48').

We also offer 1st Class Services (Royal Mail 24) for an additional cost of £1.00. For additional security, we also offer Royal Mail's Recorded Delivery for an additional cost of £2.50. (These prices are for orders over £10)

FOR MORE DETAILS OF SHIPPING COSTS CLICK HERE

You are responsible for entering your Address and Post Code correctly, and for arranging collection from the Post Office or the Courier if you are not in when delivery is attempted.

We will usually notify you if your order is returned to us by the Post Office or Courier. In this situation we are happy to re-post your order but please note that you will be expected to pay the full amount needed to have the item re-shipped to you (which may well cost more then £1.99 if the package was large or heavy!).

Note that you can choose a separate Delivery Address when you place your order.

On rare occasions we may use a Courier service (usually Interlink), but this is only for exceptionally large or heavy orders.

Although Royal Mail's average shipping time for this service is normally about 2-3 WORKING DAYS this is not a guarantee and they have been known to take longer.

By purchasing from us you are also agreeing to all of Royal Mail's and Interlink's terms and conditions, including shipping times. Please visit their websites for further information. 

If all products you ordered are in stock we generally dispatch orders within 1 business day (excluding weekends). Note that if products are NOT all in stock it may take up to 10 WORKING days for us to dispatch your order. If a longer time period is required we will notify you by email and you may then choose to cancel your order or wait as you prefer.

International Customers
All International shipping is done using Royal Mail's International Signed For. This service includes tracking, insurance and requires signature upon delivery.

Although Royal Mail's average shipping time for this service is normally about 5-8 WORKING DAYS this is not a guarantee and they have been known to take longer- customs and other delays can slow International shipping by as long as several weeks!

By purchasing from us you are also agreeing to all of Royal Mail's and Interlink's terms and conditions, including shipping times. Please visit their websites for further information.


Your Rights

You have the right to cancel your order with us, this can be done at any time during the first 7 days starting from the day you receive your order. In the event of cancellation you must notify us either by email to sales@festivaloffun.com or in writing to Festival of Fun, 81 Eastborough, Scarborough, North Yorkshire, YO11 1NH, UNITED KINGDOM.
You can also call us at the Scarborough store on 01723 379222.

You must return the product to us at Festival of Fun, 81 Eastborough, Scarborough, North Yorkshire, YO11 1NH, UNITED KINGDOM. 

Please note that when returning items they must all be in the same condition they were received in. They should be unused and include all packaging and components.

Once your item(s) have been safely returned back to store we will refund you for the cost of the item(s) only. We do not normally refund shipping costs for orders returned in this way, and you are responsible for making arrangements and paying for return postage.

The terms of this contract do not affect your statutory rights.

Your rights to return goods in this way are protected under the EU Long Distance Selling Laws which can be found at Here, or found on www.gov.uk website.

Note that the Returns Policy for items brought in-store rather then online are different to the one described above. Please check in store for details.


Reaching Us

The majority of our online sales are processed through the Scarborough Store.

If you need to reach us whether it be to report a problem, ask a question or place an order by phone you can do so by the following methods:

Scarborough Store Telephone:  +44 (0)1723 379222
York Store Telephone: +44 (0)1904 655777
Email Us: sales@festivaloffun.com
Write to us: Festival of Fun, 81 Eastborough, Scarborough, North Yorkshire, YO11 1NH, UNITED KINGDOM.

Once contacted we will usually reply to you promptly, within 48 hours, so that we can attempt to resolve your query.

Our standard opening hours are 7 Days a Week, 10am to 5pm.


Privacy Policy

Festival of Fun Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Information, being data you enter whilst making an order, is obtained for two purposes only, to process your order and to provide you with the best service possible.

Festival of Fun Ltd will not disclose buyers information to third parties, excluding the credit clearance company and the company delivering your package, at any time, now or in the future.

WE WILL NEVER SELL YOUR INFORMATION TO ANYONE ELSE!

© Festival of Fun Ltd 2017